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Refund Policy

At Expo Craftings, your satisfaction is our top priority. This refund policy outlines the terms and conditions for refunds on products and services purchased through our website. Please read this carefully before placing an order. By using our website and services, you agree to comply with this policy.

Refund Eligibility

We offer refunds under the following circumstances:

  • Defective or Damaged Items: If you receive an item that is defective or damaged, we will gladly provide a refund or replacement. Please contact us within 1–2 days of receiving your order and include clear photographs of the issue.

  • Incorrect Orders: If the product you receive differs from what you ordered, we will arrange for a refund or replacement. Please notify us within 1–2 days of receiving the item.

Non-Refundable Items

Certain products are not eligible for refunds:

  • Custom or Personalized Items: Products that are custom-made or personalized to your specifications cannot be refunded, unless they arrive defective or damaged.

Refund Process

To request a refund, please follow these steps:

  1. Contact our support team at sales@expocraftings.com within 2–3 days of receiving your order.

  2. Provide clear photographs of the defective, damaged, or incorrect item along with your order details.

  3. Our team will review your request and provide instructions for returning the item.

Return Shipping

  • For items eligible for a refund, we will provide return instructions.

  • Customers are responsible for return shipping costs unless otherwise agreed.

  • Returned items must be sent back in their original packaging.

Refund Timeline

Once we receive and inspect the returned item:

  • A refund will be issued to your original payment method.

  • Please allow 4–5 business days for the refund to reflect in your account.

Exchanges

If you prefer an exchange instead of a refund:

  • We will arrange for a replacement product to be shipped to you at no additional cost once your claim is approved.

Contact Us

If you have any questions regarding this refund policy, please contact us at: 📧 Email: sales@expocraftings.com